Privacy Policy

Who we are

Vero Cleaning ("we", "us", "our") provides exterior home cleaning services across Sydney, including gutter cleaning, window cleaning, solar panel cleaning and bird proofing. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

We collect personal information you provide when you request a quote, make a booking or contact us — such as your name, phone number, email address, property address and details about the services you need.

When you use our website, we may also automatically collect technical information such as your IP address, browser type, device information and pages visited, through cookies and analytics tools.

How we use your information

We use your information to provide quotes and services, schedule and carry out bookings, process payments, respond to enquiries, send service-related communications, improve our website and services, and meet our legal obligations.

Disclosure to third parties

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example payment processors, booking and review platforms, and analytics providers), and where required by law. These providers are only permitted to use your information to perform services on our behalf.

Cookies and analytics

Our website uses cookies and third-party analytics to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings, although some parts of the site may not function as intended.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. However, no method of transmission over the internet is completely secure.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. To make a request, contact us using the details below. If you have a privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.